Hospitality Operations Executive

We are seeking a Hospitality Operations Executive to manage day-to-day hospitality and guest service operations while ensuring a positive customer experience and efficient service delivery.

Key Responsibilities:

Manage day-to-day hospitality, restaurant, and guest service operations. Handle customer/guest inquiries, requests, complaints, and escalations professionally. Ensure high standards of customer satisfaction and service quality. Coordinate with internal teams to ensure smooth day-to-day operations. Monitor service performance, operational activities, and customer feedback. Support inventory, order, billing, and basic operational activities where required. Identify opportunities to improve customer experience and operational efficiency. Support upselling and promotional activities to improve revenue and customer engagement. Maintain accurate operational records and reports. Follow company policies, safety procedures, and service standards.

Required Qualifications:

2–6 years of experience in hospitality, guest services, restaurant operations, customer service, or related operations. Experience handling customers/guests and resolving service-related issues. Good understanding of hospitality or service operations. Strong communication and interpersonal skills. Ability to coordinate with teams and manage multiple tasks. Customer-focused approach with good problem-solving skills. Basic knowledge of MS Excel or other reporting tools. Bachelor's degree/diploma in Hospitality, Hotel Management, Business, or a related field is preferred.